No one is perfect. What do you do when human error causes damage to a clients property? Everything in your power to make it right. Quite frankly, I have never felt so good after reading this customer's letter.
Her understanding and acceptance of human error and willingness to forgive far after this incident is so inspiring and indicates how wonderful a person she is.
I have been an EHS customer for about a year now. I have used your termite system, carpenter ant services, and bat exclusion services. I really appreciate that you offer a more environmentally friendly alternative to the traditional, harsh pest services.
I am writing in regards to a mishap that occurred on the day that the bat exclusion team was at our house this past fall. A tape measure fell off of our roof and onto our car. EHS was very professional and quick in apologizing and remediating the damage that was caused. I can remember that you even encouraged me to get a quote from an auto body shop when I, at first, thought I wouldn’t. I was very impressed with how this accident was handled on EHS’s part.
On my part, though, I feel like I owe an apology to the workers that provided the bat exclusion services. I am a stay-at-home mom of two young children and had just bought my first home and moved in. I was upset about the damage and the extra work that the mishaps caused me, even though I logically knew that they were entirely accidents. In retrospect, I feel that my initial reaction could have been more levelheaded. I guess I have hung onto a bit of guilt about this, which is why I am emailing you.
I am about to renew services for termites and ants with EHS and, before I do, I wanted to clear the air with this apology. I am very happy with working with your company and I look forward to another year of the professional, high quality, and environmentally conscious services EHS provides.