RI, MA EHS Pest Control Blog

Our job is to inspect and uncover all kinds of pest activity and/or evidence. Our specialists are trained to see what others overlook. Time and time again our specialists point out things around our customer’s homes and businesses that have nothing to do with pests. It does however have everything to do with great customer service. WHY do we do this? Simply put, we care!

I got a call from a customer who raved about what our service specialist Ryan Metterville did for them. Ryan took a picture of the a leaking water heater and showed the customer. Because of Ryan they called the plumber who fixed the problem the next day.

The plumber said that the boiler was about to go and on its last leg. He add that with temperatures in the teens they potentially avoided a disaster of the water heater going and their pipes freezing. This could have cost the customer thousands of dollars in repairs.

Too many service companies have “robots” doing work in the field. Basically just going through the motions and doing their job with not a care in mind. At EHS we feel that doing our job IS letting the customer know about any kind of issues they may have, pest or not.

Susan Paradice
Office Manager

Pest Control, MA ,  Pest Control, RI

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“Education is not received. It is achieved.”
“Education is not a product: mark, diploma, job, money in that order; it is a process, a never ending one.”

The Commonwealth of Massachusetts tells us that we must train our licensed applicators 12hrs over three years which equates to 4hrs per year. On average we perform over 20hrs of training for our team every year! This is not just our field specialists on pests but also our office team on customer service. The attached image is just a picture of a vendor doing some in-house staff training on pests in our classroom.

It does not matter how many years experience you have, we know that you can always learn something new. We take great pride in our education & training standards and it shows with our award winning service & expertise.